IT Technician

Warwick £ 38,000 - £ 43,000 p.a. Permanent

Job Reference: 011661

The UK Battery Industrialisation Centre (UKBIC) are currently recruiting an IT Technician to join the company. The daily duties will include: Providing support of all levels to the office, Floor walking and monitoring to find issues that have not been flagged, Hardware/Software Desktop Support, Microsoft Windows Server management, Ensuring all systems are adequately documented and up to date and Assisting 3rd party suppliers with patch management/break fix


Commutable from: Coventry, Warwick, Leamington Spa, Stratford-upon-Avon, Oxford, Leicester, Birmingham

Salary: £ 30,000 - £ 35,000 p.a. + Benefits.


The Role

Ensure customer IP is always protected.
To resolve technical support queries professionally and efficiently, maintaining a high degree of customer service
To ensure that all SLA`s are met
To work effectively and productively with Supplier 2nd/3rd line support
To document all calls on the call logging system
Produce statistics each month on Helpdesk issues
To maintain user security on all systems
Support users by providing necessary training and advice
To arrange for external support visit whenever problems cannot be resolved in house

The Candidate

Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and MS Server 2012r2 2016 2019
Virtualisation technologies (VMWare)
Networking topologies, protocols & methodologies
Previous experience working in a Cisco based switched network infrastructure LAN/WAN (preferred but not essential)
Firewalls, Switches, Routers, Vlans, VPN`s
Knowledge of Microsoft 365, Azure Active Directory (AAD)
MS Office 365, SharePoint, Teams and OneDrive
Knowledge and experience of backup systems & DR/BC
Excellent communication skills and enthusiasm
Experience engaging with customers
ITIL v3 Foundation (desirable)
SQL experience (desirable)
Oracle experience (desirable)

To for more information about the IT Technician, please send your CV to James Speller by applying online.

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