IT Service Delivery Manager

  • Job Ref. 011899
  • Location Coventry
  • Salary £ 45,000 - £ 55,000
  • Job Type Permanent
  • Contact Alex Harman

Job Description

IT Service Delivery Manager position has become available at The Manufacturing Technology Centre. The MTC is a UK success story. - created to provide manufacturing systems solutions in an agile environment in partnership with industry, academia and other institutions.

The purpose of the IT Service Delivery Manager role is to manage the Service Delivery Team including the Service Desk and Project Delivery functions and to ensure that the team delivers a world class service.

The Role

The IT Service Delivery Manager will be responsible for:
Line Management of the Functional Team Leaders within the Service Delivery Team and any other staff as required by the role.
Managing the service delivery budgets (Capital and Operational)
Development and agreed delivery of the service delivery component of the 5-year IT Strategy for MTC
Delivery of the Operational day to day services provided by the Service Delivery Team
Delivery of the Service Delivery component of the IT Business Continuity plan
Business protection actions
Development of the Service Delivery Team.
Delivery of the Service Delivery components of the IT projects in order to deliver the 5-year strategy and to deliver the operational projects of the business.
Development of the Service Delivery function to meet the growing needs of the business.
Management of 3rd party contracts providing support for BAU functionality

The Person

The successful candidate for the IT Service Delivery Manager will hold a relevant IT qualification and have at least 5 years` experience working in a IT Service Delivery role and will be experienced and capable of:
Experience in managing teams delivering world class service delivery
Experience in specifying and managing 3rd party contracts
Experienced in managing 3rd party providers to ensure world class delivery to end users
Experience managing teams installing, configuring and supporting:
Windows 8 and 10
WYSE terminals and Chromebooks
Mobile telephony solutions
Command Line and/or PowerShell
ITIL Practitioner

It is essential that all candidates have the capability of gaining Security Clearance due to the nature of some industries The MTC operate in.

To apply please forward an up to date copy of your CV to Alex Harman.

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