Internationally recognised distributor of electronic components is seeking a Customer Experience Team Leader to proactively lead customer satisfaction through the use of analytics and customer insights, alongside creating and shaping a passionate and engaged team in Customer Service.
The Customer Experience Team Leader will use customer insights and net promoter score to ensure the best possible outcomes from customer engagement with the business. You will demonstrate excellent leadership of a small team of customer service professionals, leading by example and supporting when needed at any points of escalation. The Customer Experience Team Leader will follow the global customer experience strategy and direction to implement the best possible levels of response.
The Customer Experience Team Leader will be conversant with supporting customer service ideally within a technical environment or distribution network and be well versed within the use of net promoter score and insights, alongside being able to lead and manage the performance of a small team. You will be able to demonstrate previous experience dealing with customer escalations and the ability to read and interpret customer data to maximise service levels. The Customer Service Team Leader will have a good level of education alongside experience using a business-wide CRM system linked to SAP or similar.
To apply, please contact James Colley with a current CV via email.