Customer Service Manager

Coventry £ Negotiable + Excellent Benefits Permanent

Job Reference: 013887

A leading UK and Ireland Roof light manufacturer who are industry specialists in the provision of Rooflights for commercial and industrial building projects have a new requirement for a Customer Service Manager to join its expanding business.



Commutable from: Coventry, Leamington Spa, Warwick, Birmingham


Salary: £ Negotiable + Excellent Benefits.



The Role


As the Customer Service Manager the primary purpose of this role is to lead, motivate and develop the Customer Service department to ensure they are giving the best customer experience possible. You will create a helpful, knowledgeable and friendly team that will insist on delivering excellent customer experiences.


You will lead and participate in the development of great systems that will provide the structure and processes required to aid your team in their objectives.


Your team will help reinforce a culture of first class customer focus across the entire Business, leading to the supply of quality product and a reliable delivery service. Maintaining a professional environment whilst encouraging and building great customer relationships. You and your team will deliver the best customer service in the industry



The Person


As the Customer Service Manager you will need to be engaging, enthusiastic and energetic.


You will need:


  • Experience of Managing and developing a team

  • Knowledge of order processing

  • Project Management experience

  • Ability to coach and develop people

  • Able to plan work to balance conflicting priorities and meet deadlines

  • Proven communication and diplomacy skills

  • Able to drive KPI improvement, ideally with the use of Lean methodology

  • Excellent and demonstrable Customer service experience

  • Experience within manufacturing / distribution / logistics environment



To apply please forward an up-to-date copy of your CV to John Woodhouse or call 07557 230623 for an informal discussion

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