IT Support Engineer

Coventry £ 24,000 - £ 30,000 p.a. plus benefits Permanent

Job Reference: 014355

The MTC (Manufacturing Technology Centre) is a major success story. One of the UK‘s most advanced Research & Technology Organisations, championing world leading manufacturing and engineering innovation.

 

Created in 2011, it represents one of the largest public sector investments in UK manufacturing and has since grown to a team of over 800 spread several facilities covering not only R&D, but also Training, Advanced Manufacturing Management and Factory Design across multiple businesses and sectors.

 

Working in partnership with Consilium Recruit from launch, we seek career driven and agile talent from industry, academia, and other leading organisations to work in this truly unique centre of excellence.

 

Benefits - beyond salary, the MTC provides one of the most extensive and progressive benefits packages available, designed to inspire, develop and reward employees to the full including:

 

  • Fully flexible working including compressed hours, remote working, part-time hours, flexible start and finish times. And career breaks. Tell us what works for you and don‘t let anything stop you from applying!  

  • Enhanced Holiday leave with accumulated days plus option to buy & sell

  • Private Health Insurance from Vitality Health

  • Life Insurance

  • Generous Pension Scheme

  • Income Protection in the event of long-term illness or incapacity to work

  • Salary Sacrifice (tax efficient Bike 2 Work plus Car Lease Scheme including competitive on-site EV charging)

  • Enhanced Maternity, Adoption and Paternity support

  • Professional subscriptions paid plus access to Leadership Academy

  • Long service recognition plus contribution awards

  • Envious working environment with free parking, excellent public transport links, employee discounts and on-site canteen, plus more 

 

 

The Role    

 

The IT End User Support Engineer role is being created as a result of the rapid expansion of MTC across differing geographical locations. You will deliver front line technical support and offer excellent customer service to end users be able and willing to troubleshoot hardware and software end user

issues, in a logical method. The role will be a focus point for MTC IT in the Liverpool and North West

region and have liaison with all relevant colleagues within the North West region, for day to day support and IT project specific work packages.

 

Duties and responsibilities include:

  • The ability to manage the priorities set via the IT Support Team Leader with minimum guidance

  • Be able to explain at differing levels and in “plain English” difficult incidents or outages

  • Produce monthly SLA / KPI / CSI reports to the IT Senior management team (specifically for Liverpool)

  • Take an active role in team meetings and encourage two-way communication

  • Work on streamlining basic task while engaging with complex and diverse challenges

  • Problem solving difficult issues and conflict of differing teams

 

The Person

 

The successful candidate for the role of IT End User Support Engineer will have/be:

  • Broad knowledge of Microsoft applications Windows 10, Office 365, Azure AD, Teams, Project and Visio

  • A Plus skill set to understand and configure many bespoke applications Citrix, Siemens, Solidworks used across the business

  • Hardware experience, upgrades and break fix abilities mainly on HP hardware and peripherals plus printing solutions

  • Understanding of core Windows servers / hyper VM and other back office systems like exchange

  • Networking ability and capability of patching, WAN, LAN, Wi-Fi and TCP / IP plus the ability to work with technical team experts team

  • Mobile device implementation and maintenance

  • ITIL qualification would be desirable at foundation level

 

 

Equality, diversity, and inclusion are integral to everything that we do. We are committed to these values and they are central to our mission. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.

 

To apply for the position IT End User Support Engineer forward an up to date copy of your CV to Matthew Fielding.

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